Strategic Account Manager | Client Success & Analytics

StepStone Group; Tennessee; On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Employee networks and events

Job summary

Appcast, the global leader in programmatic recruitment advertising, is seeking an Account Manager to maintain client relationships, manage advertising spend, and optimize campaigns using Appcast’s software solutions. You will own a portfolio of accounts, collaborate with product and sales teams, analyze data, prepare reports, and present insights to clients on a regular cadence.

The role requires 3+ years in account management or customer success, a bachelor’s degree, and strong communication

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of work experience in account management or customer success.
• Professional experience in software industry in sales, account management or technical roles is valued but not required.

Responsibilities

• Build and maintain strong relationships with clients as their main contact, advocate, and partner.
• Own a portfolio of client accounts and drive KPI outcomes with internal partners.
• Track and manage client advertising spend daily, weekly, and monthly.
• Provide media and marketing research to inform multi-channel campaigns and strategic recommendations.
• Perform complex data analysis and present insights to clients on a regular cadence.
• Collaborate cross-functionally with product and development to resolve client issues.
• Partner with strategy and sales to expand client product mix and goals.
• Educate clients on campaigns and data within the Appcast platform and product enhancements.
• Exceed client expectations for customer service and overcommunicate in inquiries.
• Lead quarterly business reviews with data collection, interpretation, and storytelling.

Skills

Relationship management

Data analysis

Cross-functional collaboration

Analytical storytelling

Written and verbal communication

Time management

Education

Bachelor’s degree or equivalent experience

3+ years in account management or customer success

Software industry experience valued

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast, the global leader in programmatic recruitment advertising, is seeking an Account Manager to maintain client relationships, manage advertising spend, and optimize campaigns using Appcast’s software solutions. You will own a portfolio of accounts, collaborate with product and sales teams, analyze data, prepare reports, and present insights to clients on a regular cadence.

The role requires 3+ years in account management or customer success, a bachelor’s degree, and strong communication