Strategic Account Management Lead

Colorado Springs Utilities; Colorado Springs (CO); On-site; USD 159,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Tuition reimbursement

Paid holidays

Employee assistance program

Job summary

Colorado Springs Utilities is seeking an Account Management Supervisor to provide direct leadership for Account Managers and maintain a high standard of customer experience. You will coach staff, manage performance, and oversee daily activities while maintaining a limited strategic account portfolio to stay connected to customer needs and challenges.

You will align with the Strategic Customer Relations (SCR) manager and other Customer Service leaders to drive prioritized initiatives, ensure

Qualifications

• Bachelor’s degree required.
• 8+ years in account management/customer experience with supervisory responsibility.

Responsibilities

• Supervise Account Managers, coaching and managing performance.
• Set priorities, metrics, and ensure consistent CRM practices.
• Collaborate with SCR and Customer Service leadership to align priorities.
• Oversee strategic account management initiatives and workload planning.
• Lead process improvements to enhance customer experience and program effectiveness.

Skills

Account management

Leadership

Customer experience

Coaching

Performance management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Colorado Springs Utilities is seeking an Account Management Supervisor to provide direct leadership for Account Managers and maintain a high standard of customer experience. You will coach staff, manage performance, and oversee daily activities while maintaining a limited strategic account portfolio to stay connected to customer needs and challenges.

You will align with the Strategic Customer Relations (SCR) manager and other Customer Service leaders to drive prioritized initiatives, ensure