Strategic Service Account Manager, Building Automation

Setpoint Systems Corporation; Littleton (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Setpoint Systems Corporation in Colorado is seeking a Service Account Manager to own relationships with existing customers and building owners, driving service agreements, maintenance programs, and lifecycle solutions to improve building performance.

This role emphasizes partnership, proactive account planning, and collaboration with service, engineering, estimating, operations, and field teams to turn customer needs into actionable quotes and lasting value.

Qualifications

• B2B account management or outside sales experience, ideally in building automation, HVAC, service contracts, facility services, energy services, mechanical/electrical systems, or technical retrofit sales.
• Experience selling service agreements, maintenance programs, controls upgrades, retrofits, tenant improvements, or lifecycle replacement work is strongly preferred.
• Ability to understand commercial building systems, BAS controls, customer pain points, budgets, and decision cycles.
• Strong relationship-building, communication, negotiation, follow-up, and customer relationship management skills.
• Ability to travel to customer sites for account reviews, site walks, renewal meetings, and owner/project development.
• Bachelor's degree is helpful, but relevant experience and a strong track record matter more.

Responsibilities

• Own and grow Setpoint's existing service customer relationships and building owner accounts.
• Develop, renew, and expand service agreements, including maintenance contracts, controls support, and lifecycle service offerings.
• Identify retrofit, upgrade, replacement, and small-project opportunities from service history, site conditions, customer goals, and equipment lifecycle needs.
• Conduct account reviews, site walks, budget planning conversations, and owner meetings that convert operational issues into actionable scopes.
• Partner with service, engineering, estimating, operations, and field teams to build practical proposals and executable solutions.
• Maintain a clean pipeline, accurate forecasts, consistent CRM activity, and proactive follow-up through the sales process.

Skills

B2B account management

outside sales

building automation

HVAC

relationship-building

communication

negotiation

travel

travel to customer sites

Education

Bachelor's degree

Job description

Setpoint Systems Corporation in Colorado is seeking a Service Account Manager to own relationships with existing customers and building owners, driving service agreements, maintenance programs, and lifecycle solutions to improve building performance.

This role emphasizes partnership, proactive account planning, and collaboration with service, engineering, estimating, operations, and field teams to turn customer needs into actionable quotes and lasting value.