Strategic Account & Logistics Manager

LHH; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

medical

dental

vision

life insurance

short-term disability

401K plan

Job summary

LHH is partnering with a growing Nashville-area company to hire a Customer Account Manager who will be the primary point of contact for customers, overseeing order fulfillment and coordinating logistics to ensure on-time delivery.

You will nurture strong client relationships, manage account activity in a B2B setting, collaborate with operations, logistics, purchasing and finance, and identify opportunities for account growth while driving service excellence.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of experience in account management, customer service, inside sales, or order management.
• Experience in a B2B environment with knowledge of logistics and order fulfillment.
• Strong communication and organizational skills; proficient with ERP/CRM systems.

Responsibilities

• Serve as the primary contact for assigned customer accounts and build strong relationships.
• Process customer orders accurately from entry through delivery.
• Coordinate logistics and shipping to ensure on-time product delivery.
• Monitor order status and inventory, communicating updates proactively.
• Resolve inquiries and issues promptly; collaborate with operations, logistics, purchasing, and finance.
• Maintain detailed customer records and identify opportunities for growth.
• Prepare reports and track key performance metrics.

Skills

Customer relations

Order management

Logistics coordination

Communication

Organization

Education

Bachelor's degree or equivalent

Tools

ERP/CRM systems

Job description

LHH is partnering with a growing Nashville-area company to hire a Customer Account Manager who will be the primary point of contact for customers, overseeing order fulfillment and coordinating logistics to ensure on-time delivery.

You will nurture strong client relationships, manage account activity in a B2B setting, collaborate with operations, logistics, purchasing and finance, and identify opportunities for account growth while driving service excellence.