Strategic Account Manager - Logistics & Customer Service

Marten Transport, Ltd.; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading transportation company based in Memphis is seeking an Account Manager responsible for ensuring the highest level of customer service. The role involves managing customer inquiries, securing loading appointments, monitoring service levels, and supervising Account Manager Associates. The ideal candidate will possess excellent communication skills and the ability to handle multiple tasks efficiently. Opportunities for career development are encouraged, making this a great place to work.

Qualifications

• Strong communication skills to build positive relationships with customers.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Proficient in Windows and Excel or similar applications.

Responsibilities

• Responsible for customer inquiries and service reporting.
• Record details and directions on loads booked for the area.
• Supervise and monitor trailer pools in the market.
• Secure loading and unloading appointments to optimize service.
• Communicate problems to the Regional Sales Director.
• Perform routine solicitations with designated accounts.

Skills

Excellent verbal and written communication skills

Ability to handle a fast-paced work environment

Ability to prioritize and handle multiple tasks

Problem-solving skills

Relationship building

Computer experience, Windows and Excel

Job description

A leading transportation company based in Memphis is seeking an Account Manager responsible for ensuring the highest level of customer service. The role involves managing customer inquiries, securing loading appointments, monitoring service levels, and supervising Account Manager Associates. The ideal candidate will possess excellent communication skills and the ability to handle multiple tasks efficiently. Opportunities for career development are encouraged, making this a great place to work.