Customer Account Manager

LHH; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

medical

dental

vision

life insurance

short-term disability

401K plan

Job summary

LHH is partnering with a growing Nashville-area company to hire a Customer Account Manager who will be the primary point of contact for customers, overseeing order fulfillment and coordinating logistics to ensure on-time delivery.

You will nurture strong client relationships, manage account activity in a B2B setting, collaborate with operations, logistics, purchasing and finance, and identify opportunities for account growth while driving service excellence.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of experience in account management, customer service, inside sales, or order management.
• Experience in a B2B environment with knowledge of logistics and order fulfillment.
• Strong communication and organizational skills; proficient with ERP/CRM systems.

Responsibilities

• Serve as the primary contact for assigned customer accounts and build strong relationships.
• Process customer orders accurately from entry through delivery.
• Coordinate logistics and shipping to ensure on-time product delivery.
• Monitor order status and inventory, communicating updates proactively.
• Resolve inquiries and issues promptly; collaborate with operations, logistics, purchasing, and finance.
• Maintain detailed customer records and identify opportunities for growth.
• Prepare reports and track key performance metrics.

Skills

Customer relations

Order management

Logistics coordination

Communication

Organization

Education

Bachelor's degree or equivalent

Tools

ERP/CRM systems

Job description

Our client, a growing organization in the Nashville area, is seeking an experienced Customer Account Manager to serve as the primary point of contact for customers while overseeing order fulfillment, logistics coordination, and ongoing account management. This role is ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong client relationships while ensuring operational excellence.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts, building strong and lasting relationships.
• Process customer orders accurately and efficiently from order entry through delivery.
• Coordinate logistics and shipping activities to ensure on-time product delivery.
• Monitor order status, inventory availability, and delivery schedules while proactively communicating updates to customers.
• Resolve customer inquiries, issues, and concerns in a timely and professional manner.
• Partner with internal departments including operations, logistics, purchasing, and finance to support customer needs.
• Manage account activity, maintain detailed customer records, and ensure data accuracy within company systems.
• Identify opportunities to improve customer satisfaction and strengthen account relationships.
• Prepare reports, track key performance metrics, and provide updates on account activity.
• Support business growth by identifying opportunities for additional products and services within existing accounts.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of experience in account management, customer service, inside sales, order management, logistics coordination, or a related field.
• Experience processing orders and managing customer accounts in a B2B environment preferred.
• Strong understanding of logistics, supply chain processes, and order fulfillment.
• Excellent verbal and written communication skills.
• Exceptional problem-solving and customer service abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite and ERP/CRM systems.
• Ability to work collaboratively across departments and build strong internal and external relationships.

Benefit offerings

• PTO
• medical
• dental
• vision
• life insurance
• short-term disability
• 401K plan

Provides employees the flexibility to choose the type of coverage that meets their individual needs.