Account Growth Leader — Logistics & Carrier Strategy

MODE Transportation, LLC; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

MODE Global is hiring an Account Manager in Chattanooga, TN to oversee client experiences from shipment execution to long-term partnerships. You will drive margin and revenue growth, onboard quality carriers, and work with Sales to expand your book of business.

The role requires a proactive communicator with the ability to manage multiple projects, build relationships, and provide solutions for complex transportation scenarios.

Qualifications

• Experience managing multiple projects simultaneously.
• Strong knowledge of the truckload market and all modes of transportation.
• Excellent verbal and written communication.
• Proactive problem-solving and negotiation skills.
• Entrepreneurial attitude with team mindset.

Responsibilities

• Manage customers with historical freight and grow relationships.
• Develop and expand new customers onboarded by Sales.
• Collaborate with Sales to ensure customer needs are understood and supported.
• Achieve volume, gross profit, and growth targets.
• Oversee and train operations on daily tasks.
• Carrier Vetting.
• Provide timely updates during shipment lifecycles.
• Identify cross-selling opportunities.
• Source capacity to meet customer needs.
• Assist with team to establish SOPs for Truckload Operations.
• Provide creative solutions for complex transportation situations.

Skills

Account management

Customer relationships

Communication

Negotiation

Project management

CRM software

Job description

MODE Global is hiring an Account Manager in Chattanooga, TN to oversee client experiences from shipment execution to long-term partnerships. You will drive margin and revenue growth, onboard quality carriers, and work with Sales to expand your book of business.

The role requires a proactive communicator with the ability to manage multiple projects, build relationships, and provide solutions for complex transportation scenarios.