Senior Client Management Specialist - Logistics & Accounts

Hub Group; Romeoville (IL); On-site; USD 42,000 - 52,500; Full time

Job summary

Hub Group is seeking a Client Management Specialist III in Romeoville, IL to act as the primary liaison among customers, warehouses, and carriers. You will manage order processing, inventory integrity, and accessorial charges while supporting training and guidance for junior team members.

The role emphasizes strategic account management, cross-functional collaboration, and project involvement to optimize delivery performance and cost efficiency.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience with CMS I/II or CMS roles and transportation industry preferred.
• Proficiency with EDI and tender portals or electronic communication.

Responsibilities

• Manage complex customer accounts and serve as liaison between customers, warehouses, and carriers.
• Monitor and report order acceptance, processing, and inventory integrity; manage accessorial charges.
• Perform root cause analysis and provide corrective actions; train and mentor team members.

Skills

EDI processes

Web Tender Portals

Microsoft Office (Outlook/Excel/Word)

Customer-focused

Problem-solving

Education

Bachelor’s degree in business/logistics/supply chain/management

Tools

EDI software

Hub Group Transportation Management Systems

Excel

Job description

Hub Group is seeking a Client Management Specialist III in Romeoville, IL to act as the primary liaison among customers, warehouses, and carriers. You will manage order processing, inventory integrity, and accessorial charges while supporting training and guidance for junior team members.

The role emphasizes strategic account management, cross-functional collaboration, and project involvement to optimize delivery performance and cost efficiency.