Account Management Specialist

Hub Group; South Carolina; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an Account Management Specialist to serve as the primary liaison between customers and internal departments. You will manage assigned accounts, resolve issues, and provide innovative solutions to improve service levels and profitability.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment. Salary includes a base up to $50,000 with bonus eligibility and comprehensive benefits.

Qualifications

• Develop proactive relationship with assigned customer accounts and resolve issues.
• Resolve issues and provide innovative solutions to customers.
• Experience in transportation industry preferred.

Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes and assisting in collections.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Duties, responsibilities and activities may be assigned or changed from time to time

Skills

Customer relationship management

Communication

Detail orientation

Time management

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

EDI processes

Web Tender Portals

Outlook

Excel

Job description

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Essential Job Functions:

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time
• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Salary:Up to $50,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

BenefitsWe offer a comprehensive benefits plan including:

• Medical
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .

Job Info

• Job Identification 12447
• Job Category Account Management/Customer Service
• Posting Date 08/19/2026, 08:03 PM
• Job Schedule Full time
• Locations US IL Oak Brook 2001 Hub Group Way