Account Management Specialist

Hub Group; Oak Brook (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Hub Group in Oak Brook, IL is seeking a logistics professional to manage customer accounts, resolve issues, and optimize accessorial charges and margins. The role emphasizes proactive relationship building, data-driven problem solving, and cross-functional collaboration to improve OTP and cost efficiency.

Responsibilities include managing orders and accessorials, communicating with shippers and consignees, and coordinating with Operations.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other electronic communication preferred.
• Proficiency with Microsoft Office applications, especially Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focus.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop a proactive relationship with assigned customer accounts by resolving issues and providing innovative solutions.
• Determine which accessorial charges can be billed and minimize disputes, assisting in collections.
• Manage, monitor and report order acceptance, order maintenance and accessorial management via email, phone and systems.
• Offer alternative transportation solutions by analyzing internal and external account metrics.
• Manage assigned customer accounts to maximize margin, network efficiency and OTP.
• Communicate with shipper and consignee regarding exceptions and resolution.
• Maximize Hub profitability by working with Operations to manage assets such as container pools.
• Maintain quality service by monitoring standards and addressing potential problems with leadership.
• Duties, responsibilities and activities may be assigned or changed from time to time.
• Ability to work weekend rotation when scheduled.

Skills

Relationship management

Problem solving

Communication

Organizational skills

Customer focus

Education

Bachelor's degree in business/supply chain/management

Tools

EDI processes

Web Tender Portals

Excel

Outlook

Job description

Essential Job Functions

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time
• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Salary:

Up to $50,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We Offer a Comprehensive Benefits Plan Including

• Medical
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .