Strategic Account Leader, Aviation Tech (Remote—Chicago)

SITA Group; Chicago (IL); Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Flex Day

Flex Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA in Chicago seeks a Senior Account Manager to own strategic and commercial relationships with a portfolio of customers, including Tier 1 accounts, driving profitable growth, retention, satisfaction, and long-term value.

Reporting to the Territory Director, you will lead a cross-functional virtual team to deliver the account strategy, align capabilities with customers’ priorities, and expand relationships.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 8+ years in sales or strategic account management in aviation, travel tech, IT, telecoms, or managed services.
• Proven track record of meeting sales targets and profitable revenue growth.
• Ability to influence C-suite stakeholders and manage complex deals.

Responsibilities

• Own the account strategy and deliver assigned sales targets, revenue growth, retention, renewals, and forecast accuracy.
• Manage Tier 1 accounts and a portfolio of Tier 2–4 customers, grow existing relationships.
• Develop and execute account development plans aligned with customer priorities.
• Lead regular account reviews to confirm priorities, opportunities, risks, and actions.

Skills

Account management

Stakeholder management

CRM proficiency

Cross-functional leadership

Strategic thinking

Negotiation

Executive communication

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

SITA in Chicago seeks a Senior Account Manager to own strategic and commercial relationships with a portfolio of customers, including Tier 1 accounts, driving profitable growth, retention, satisfaction, and long-term value.

Reporting to the Territory Director, you will lead a cross-functional virtual team to deliver the account strategy, align capabilities with customers’ priorities, and expand relationships.