Aviation Account Associate — Remote & Flexible

SITA Group; California; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flex Week

Flex Day

FlexLocation

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA Group is seeking an Account Associate to support account planning and growth across airports, airport authorities, airlines, and aviation stakeholders in the assigned territory. You will coordinate meetings, maintain CRM records, and help prepare proposals and renewals.

The role requires account management experience, CRM proficiency, and strong communication. You will collaborate with internal teams and customers to identify opportunities, track forecasts, and support executive reviews.

Qualifications

• Account management experience.
• CRM proficiency (Salesforce preferred).
• Pipeline management and opportunity qualification.
• Customer needs analysis and prospecting skills.
• Strong communication and presentation skills.
• Proficiency with Microsoft Office applications.
• Forecasting and reporting experience.

Responsibilities

• Support account planning and execution across assigned customers.
• Maintain regular communication with customer stakeholders.
• Coordinate customer meetings, presentations, follow‑up actions, and account plans.
• Identify and qualify growth opportunities within existing accounts.
• Maintain CRM records, forecasts, and opportunity tracking.
• Assist with proposal development, pricing coordination, and commercial documentation.
• Support executive business reviews, customer success discussions, and pipeline reviews.
• Coordinate internal resources to address customer inquiries and issues.
• Conduct market and customer research to identify expansion opportunities.
• Ensure timely follow‑up on customer commitments and action items.

Skills

Account management

CRM proficiency

Pipeline management

Needs analysis

Communication skills

Microsoft Office

Forecasting

Tools

Salesforce

Microsoft Office

Job description

SITA Group is seeking an Account Associate to support account planning and growth across airports, airport authorities, airlines, and aviation stakeholders in the assigned territory. You will coordinate meetings, maintain CRM records, and help prepare proposals and renewals.

The role requires account management experience, CRM proficiency, and strong communication. You will collaborate with internal teams and customers to identify opportunities, track forecasts, and support executive reviews.