Strategic Account Lead — Remote Pharmacy Solutions

Blue Cross Blue Shield Association; Alton (IL); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Lifestyle spending account

Job summary

Blue Cross Blue Shield Association seeks an Account Executive to be the primary contact and strategic liaison for assigned pharmacy clients. You will manage day-to-day account performance across retail, mail, specialty, rebates, clinical programs, and formulary operations, coordinating with PBMs, pharmacies, and vendors to ensure timely deliverables and strong client satisfaction.

You will lead client implementations, monitor SLAs, and work across internal teams to resolve issues, elevate

Qualifications

• BS in Business, Healthcare Administration, Pharmacy, Public Health, Finance, or related field required.
• 3–5 years in account management or comparable client-facing healthcare environment.
• MBA, PharmD, MHA, or another advanced healthcare or business degree preferred.

Responsibilities

• Own day-to-day account management and strategic client relationships, including meetings, reviews, communications, escalations, and executive engagement.
• Manage an assigned line of business, align client expectations with execution, and ensure contractual obligations and deliverables are met on time.
• Lead implementation and change activities for new clients, including planning, readiness, testing, launch support, and transition to ongoing operations.
• Monitor service delivery and SLAs; coordinate timely resolution of issues affecting members, pharmacy access, and clinical programs.

Skills

Account management

Relationship management

Communication

Analytical skills

Cross-functional leadership

Problem solving

Strategic planning

Education

BS in Business

MBA

PharmD

MHA

Tools

Microsoft Office

Reporting platforms

Data analysis tools

Job description

Blue Cross Blue Shield Association seeks an Account Executive to be the primary contact and strategic liaison for assigned pharmacy clients. You will manage day-to-day account performance across retail, mail, specialty, rebates, clinical programs, and formulary operations, coordinating with PBMs, pharmacies, and vendors to ensure timely deliverables and strong client satisfaction.

You will lead client implementations, monitor SLAs, and work across internal teams to resolve issues, elevate