Synergie Account Executive Lead

001_BCBSA Blue Cross and Blue Shield Association; Illinois; Hybrid; USD 105,000 - 153,000; Full time

Benefits offered by this job

PTO

11 holidays

Medical/dental/vision insurance

401(k) matching

Lifestyle spending account

Job summary

Blue Cross Blue Shield Association (BCBSA) seeks an Account Executive to be the strategic liaison for pharmacy clients, coordinating internal teams, PBMs, and vendors to meet commitments and drive client satisfaction.

Reporting to the Senior VP of Account Management, the role drives implementations, program enhancements, and performance across retail, mail, and specialty services while delivering executive-level reporting and insights.

Qualifications

• Experience in account management or client-facing roles within health plans, PBMs, or healthcare services.
• Strong communication, presentation, and relationship management abilities.
• Knowledge of pharmacy benefits, formulary management, and utilization management preferred.

Responsibilities

• Own day-to-day account management and executive engagement for assigned clients.
• Lead implementations, change activities, and transition to ongoing operations.
• Monitor service levels, deliverables, and issue resolution with internal and vendor teams.
• Analyze operational and financial data to identify trends and improvements.

Skills

Account management

Relationship management

Analytical skills

Communication

Presentation skills

Problem-solving

Team collaboration

Education

BS in Business

BS in Healthcare Administration

BS in Pharmacy

BS in Public Health

BS in Finance

Equivalent experience

Tools

Microsoft Office

Reporting platforms

Data analysis tools

Job description

Job Description Summary

The Account Executive serves as the primary contact and strategic liaison for assigned pharmacy clients, managing account performance across retail, mail, specialty, rebate, clinical, formulary, pharmacy benefit, and emerging solutions. Reporting to the Senior Vice President, Account Management, this role coordinates internal teams, operational support partners, PBMs, pharmacies, manufacturers, Clean Team resources, and vendors to deliver implementations, resolve issues, meet contractual commitments, and strengthen client satisfaction and retention.

Responsibilities

Own day-to-day account management and strategic client relationships, including account meetings, business reviews, communications, escalations, and executive engagement. Manage an assigned line of business, align client expectations with operational execution, and ensure contractual obligations, service commitments, and deliverables are met accurately and on time. Lead implementation and change activities for new clients, programs, and service enhancements, including planning, readiness, testing, communications, launch support, and transition to ongoing operations. Monitor service delivery, service-level agreements, performance guarantees, and client commitments; coordinate timely resolution of issues affecting members, pharmacy access, claims, specialty fulfillment, rebates, and clinical programs. Oversee pharmacy program performance across retail, mail, specialty, rebate, formulary, utilization management, and related benefit operations; identify risks and support corrective actions and optimization.

Develop and present reports, dashboards, scorecards, executive summaries, and business reviews. Analyze operational, financial, pharmacy, claims, utilization, and rebate data to identify trends and recommend improvements. Validate the accuracy and completeness of reporting and deliverables produced by internal teams, operational support partners, Clean Team resources, and third-party vendors. Manage relationships and performance across PBMs, specialty pharmacies, manufacturers, network partners, and other vendors, facilitating issue resolution and corrective action when needed. Lead root cause analysis and continuous improvement efforts to improve quality, efficiency, service delivery, and client outcomes.

Qualifications

Education Required: BS in Business, Healthcare Administration, Pharmacy, Public Health, Finance, or a related field; or equivalent experience.

Experience Required: 3 - 5 Years in account management or comparable client-facing experience within a health plan, PBM, pharmacy services, managed care, or healthcare services environment.

Knowledge, Skills and Abilities: Experience supporting pharmacy benefits or operations, such as retail, mail, specialty, rebates, clinical programs, or managed care services. Demonstrated success as the primary contact for large or complex accounts and in coordinating cross-functional teams and vendors. Ability to analyze operational, financial, pharmacy, claims, and rebate data and translate findings into actionable recommendations. Strong knowledge of pharmacy operations, PBM services, benefit management, issue resolution, and service delivery. Excellent communication, presentation, relationship management, analytical, organizational, and problem-solving skills. Proficiency with Microsoft Office, reporting platforms, and data analysis tools; ability to work independently in a remote or hybrid environment while managing multiple priorities. Experience supporting health plans, Blue plans, employer groups, government-sponsored programs, or PBM clients strongly preferred. Knowledge of formulary management, manufacturer contracting, utilization management, clinical programs, and Commercial, Medicare, Medicaid, or Federal Employee Program operations strongly preferred. Experience leading client implementations, business transitions, operational projects, reporting, analytics, data governance, or Clean Team support strongly preferred. MBA, PharmD, MHA, or another advanced healthcare or business degree preferred. Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.

#LI_REMOTE

Salary

The posting range for this position is: $105,400.00 - $152,800.00

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

Benefits

• We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Additional Information

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Company Culture

At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!