Strategic Account Lead & Customer Liaison

Jobless; Bartlett (TN); On-site; USD 52,000 - 74,000; Full time

Job summary

EMS is seeking an Account Manager Coordinator to act as day-to-day liaison between EMS and assigned customers, supporting sales growth and ensuring delivery of commitments. You will work with Engineering, Quality, and Operations to align customer needs with company objectives.

You will qualify leads with Business Development, maintain CRM records, manage the opportunity funnel, and help secure project wins. Strong communication and collaboration in a regulated environment are essential.

Qualifications

• Associates degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Experience working with customers.
• Proficient in Microsoft Office.
• Attention to detail during specification review and process development.
• Ability to collaborate in a team environment and solve problems.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and work under pressure.

Responsibilities

• Oversee daily and long-term objectives for assigned customers in collaboration with Engineering, Quality, and Operations.
• Drive sales growth by achieving/exceeding budgeted sales; negotiate and manage contracts and purchase agreements.
• Qualify leads with Business Development to match opportunities with company offerings.
• CRM management: maintain accurate customer and project data; manage opportunity funnel and win projects.
• Learn and execute EMS customer support processes to improve customer experience.
• Create and maintain a Vendor Managed Inventory (VMI) system as needed.
• Provide weekly/monthly/quarterly reports per customer requests.
• Develop and maintain strong relationships with leadership and technical resources within accounts.
• Support the EMS Quality Policy and Quality Objectives.
• Perform other duties as assigned.

Skills

Attention to detail

Team collaboration

Verbal and written communication

Customer experience

Contract negotiation

CRM management

Problem solving

Multi-tasking

Education

Associates degree in business or related field

Tools

Microsoft Office

Job description

EMS is seeking an Account Manager Coordinator to act as day-to-day liaison between EMS and assigned customers, supporting sales growth and ensuring delivery of commitments. You will work with Engineering, Quality, and Operations to align customer needs with company objectives.

You will qualify leads with Business Development, maintain CRM records, manage the opportunity funnel, and help secure project wins. Strong communication and collaboration in a regulated environment are essential.