Account Manager Coordinator

Jobless; Bartlett (TN); On-site; USD 52,000 - 74,000; Full time

Job summary

EMS is seeking an Account Manager Coordinator to act as day-to-day liaison between EMS and assigned customers, supporting sales growth and ensuring delivery of commitments. You will work with Engineering, Quality, and Operations to align customer needs with company objectives.

You will qualify leads with Business Development, maintain CRM records, manage the opportunity funnel, and help secure project wins. Strong communication and collaboration in a regulated environment are essential.

Qualifications

• Associates degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Experience working with customers.
• Proficient in Microsoft Office.
• Attention to detail during specification review and process development.
• Ability to collaborate in a team environment and solve problems.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and work under pressure.

Responsibilities

• Oversee daily and long-term objectives for assigned customers in collaboration with Engineering, Quality, and Operations.
• Drive sales growth by achieving/exceeding budgeted sales; negotiate and manage contracts and purchase agreements.
• Qualify leads with Business Development to match opportunities with company offerings.
• CRM management: maintain accurate customer and project data; manage opportunity funnel and win projects.
• Learn and execute EMS customer support processes to improve customer experience.
• Create and maintain a Vendor Managed Inventory (VMI) system as needed.
• Provide weekly/monthly/quarterly reports per customer requests.
• Develop and maintain strong relationships with leadership and technical resources within accounts.
• Support the EMS Quality Policy and Quality Objectives.
• Perform other duties as assigned.

Skills

Attention to detail

Team collaboration

Verbal and written communication

Customer experience

Contract negotiation

CRM management

Problem solving

Multi-tasking

Education

Associates degree in business or related field

Tools

Microsoft Office

Job description

Responsibilities

• Works closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding your specified customers.
• Drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements.
• Qualifying leads: Working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services.
• CRM management: maintain accurate customer and project information and sales activity within a customer relationship management (CRM) system. Manage the opportunity funnel and help secure project wins for assigned accounts.
• Learn and execute the EMS customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience.
• Creating and maintaining a Vendor Managed Inventory (VMI) system (internal or with the customer) as needed/required.
• Ensuring Weekly / Monthly / Quarterly reports are provided as per customer request.
• Develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities
• Support the EMS Quality Policy and Quality Objectives.
• Perform Other Duties as assigned.

Requirements

• Associates degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Previous experience in Account Management preferred.
• Experience working with customers.
• Proficient in Microsoft office.
• Must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to Operations.
• Must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience.
• Must demonstrate ability to solve problems of various technical complexity.
• Must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization.
• Works well under pressure, organized and able to attain results on several projects simultaneously.
• Understanding proper documentation/quality requirements for a regulated environment preferred.
• Must be able to speak, read and write in the English language.

Please read carefully before applying

I certify that all the information on this application, my resume, or any supporting documents I may present during any interview is and will be true, complete and accurate, to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from further consideration for employment or, if employed, disciplinary action, up to and including immediate dismissal, regardless of when such information is discovered.

The Company considers this Application for Employment to be a part of the personnel record.

THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE PRESIDENT/CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE PRESIDENT/CEO.

I authorize the Company and/or its agents to confirm all statements contained in this application and/or resume as it relates to the position I am seeking, to the extent permitted by federal, state, or local law. Federal law and some states require a separate disclosure and consent when obtaining background reports from a consumer reporting agency. I understand I will be asked to complete any requisite consent forms for the background check which may be required by federal, state and/or local law. I agree to sign these forms and understand that my offer of employment may be conditional upon the background check.

I AUTHORIZE AND CONSENT TO, WITHOUT RESERVATION, ANY PARTY OR AGENCY CONTACTED BY THIS EMPLOYER (INCLUDING ANY AND ALL PRIOR EMPLOYERS OF MINE) TO FURNISH INFORMATION REGARDING MY PREVIOUS EMPLOYMENT HISTORY AND/OR ANY OF THE ABOVE-MENTIONED INFORMATION. I hereby release, discharge, and hold harmless, to the extent permitted by federal, state, and local law, any party delivering information to the Company pursuant to this authorization from any liability, claims, charges, or causes of action which I may have as a result of the delivery or disclosure of the above requested information. I hereby release from liability the Company for seeking such information and all other persons, corporations, or organizations furnishing such information.

If hired by the Company, I understand that I will be required to provide genuine documentation establishing my identity and eligibility to be legally employed in the United States by this Company as required by the Immigration Reform and Control Act of 1986. I also understand this Company employs only individuals who are legally eligible to work in the United States.

Account Manager Coordinator, working alongside the Manager of Customer Engagement and other Account Managers, is responsible for the day-to-day liaison and response activities between EMS and specified customers.