EMS Partnerships Lead for Real-Time Care Optimization

RightSite Health; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary plus incentive

Healthcare coverage (Medical, Dental,

Growth and professional development

Job summary

RightSite Health is seeking an Account Manager (EMS) to own and nurture relationships with EMS partners. You will work closely with Sales, Implementation, Clinical Operations, and Leadership to ensure adoption, performance, and renewal success, while preserving safety and operational value in the field.

You will collaborate with EMS leadership and front‑line teams, driving outcomes, utilization, and capacity gains.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred.
• Strong understanding of EMS operations, public-sector environments, and value-based care concepts.
• Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders.
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization.
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams.
• Willingness to travel to partner sites and industry events.
• Experience with CRM tools (HubSpot, Salesforce, or similar) preferred.

Responsibilities

• Own the day‑to‑day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• Partner with Sales as a subject‑matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real‑world conditions.
• Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• Plan and lead regular partner check‑ins, performance data reviews, and on‑site engagements to maintain alignment and trust.
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• Stay current on EMS market dynamics, regulatory changes, and public‑sector trends that shape partner needs and decision‑making.

Skills

Communication

Relationship building

Presentation

Cross-functional collaboration

Organizational skills

Analytical thinking

Willingness to travel

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Salesforce

Job description

RightSite Health is seeking an Account Manager (EMS) to own and nurture relationships with EMS partners. You will work closely with Sales, Implementation, Clinical Operations, and Leadership to ensure adoption, performance, and renewal success, while preserving safety and operational value in the field.

You will collaborate with EMS leadership and front‑line teams, driving outcomes, utilization, and capacity gains.