Remote Strategic EMS Account Manager

NEOTech; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

NEOTech is seeking a Lead Customer/Account Manager to serve as the primary point of contact for selected customers, ensuring alignment with their objectives and NEOTech capabilities. The role focuses on building durable client relationships, managing accounts and operations, and driving profitable outcomes in an EMS environment.

You will collaborate with sales to identify growth opportunities, guide quote processes, and ensure on-time delivery while resolving escalations and optimizing business

Qualifications

• 10+ years of proven program management/account management experience
• 5+ years in electronic manufacturing services (EMS)
• Bachelor's degree or equivalent; MBA preferred

Responsibilities

• Operate as the lead point of contact for customer(s) and accounts.
• Build and maintain long-lasting customer relationships.
• Oversee account and operational management including quoting and agreements to maximize profit.
• Develop trusted relationships with key customer stakeholders.
• Ensure timely and successful delivery of products and services to meet objectives.
• Communicate customer needs to the organization and drive action plans.
• Develop new business with existing customers and identify improvement areas for quotes.
• Collaborate with sales to grow business opportunities.
• Assist with escalations and challenging requests as needed.

Skills

Account management

Program management

EMS industry

P&L responsibility

Leadership

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Job description

NEOTech is seeking a Lead Customer/Account Manager to serve as the primary point of contact for selected customers, ensuring alignment with their objectives and NEOTech capabilities. The role focuses on building durable client relationships, managing accounts and operations, and driving profitable outcomes in an EMS environment.

You will collaborate with sales to identify growth opportunities, guide quote processes, and ensure on-time delivery while resolving escalations and optimizing business