Account Manager Coordinator

Engineered-Medical-Systems,-LL; Bartlett (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Engineered-Medical-Systems, LLC is seeking an Account Manager Coordinator to support the Manager of Customer Engagement and other Account Managers. The role focuses on day-to-day liaison and response activities between EMS and assigned customers, ensuring clarity and timely execution of projects.

You will collaborate with Engineering, Quality, and Operations, drive sales growth by meeting annual budgeted sales, qualify leads with Business Development, maintain CRM data, and produce regular

Qualifications

• Associates degree or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Previous experience in Account Management preferred.
• Experience working with customers and attention to detail during specification review.

Responsibilities

• Liaise day-to-day between EMS and assigned customers.
• Collaborate with Engineering, Quality, and Operations to oversee objectives.
• Drive sales growth by meeting or exceeding annual budgeted sales and managing contracts.
• Qualify leads with Business Development to assess fit for EMS products/services.
• Maintain CRM data, manage the opportunity funnel, and help secure project wins.
• Learn and execute EMS customer support processes and improve the customer experience.

Skills

Attention to detail

Team collaboration

Verbal and written communication

Problem solving

Multi-project management

Education

Associates degree in business or related field

Tools

Microsoft Office

Job description

The Account Manager Coordinator , working alongside the Manager of Customer Engagement and other Account Managers, is responsible for the day-to-day liaison and response activities between EMS and specified customers.

Responsibilities

• Works closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding your specified customers.
• Drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements.
• Qualifying leads: Working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services.
• CRM management: maintain accurate customer and project information and sales activity within a customer relationship management (CRM) system. Manage the opportunity funnel and help secure project wins for assigned accounts.
• Learn and execute the EMS customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience.
• Creating and maintaining a Vendor Managed Inventory (VMI) system (internal or with the customer) as needed/required.
• Ensuring Weekly / Monthly / Quarterly reports are provided as per customer request.
• Develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities
• Support the EMS Quality Policy and Quality Objectives.
• Perform Other Duties as assigned.

Requirements

• Associates degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Previous experience in Account Management preferred.
• Experience working with customers.
• Proficient in Microsoft office.
• Must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to Operations.
• Must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience.
• Must demonstrate ability to solve problems of various technical complexity.
• Must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization.
• Works well under pressure, organized and able to attain results on several projects simultaneously.
• Understanding proper documentation/quality requirements for a regulated environment preferred.
• Must be able to speak, read and write in the English language.