Strategic Account Growth Manager

Acquia; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

PTO – Take it when you need it

Parental leave

Recognition programs

Job summary

Acquia is seeking an ambitious Customer Account Manager to drive upsell and expansion across a high-volume portfolio of existing customer accounts. You’ll own the customer relationship end to end, coordinating with Customer Success, Support, and Renewal teams to secure ongoing value and growth.

Apply value-based selling, manage a busy pipeline, and collaborate with Finance and Procurement to expand accounts.

Qualifications

• 1–2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders.
• Proactive drive to retain accounts and identify expansion opportunities with minimal oversight.
• Strong teamwork and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements.
• Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools.
• Detail-oriented with the ability to perform effectively under pressure.

Responsibilities

• Proactively prospect for upsell/cross-sell opportunities within current customers and build pipeline weekly.
• Apply value-based selling methodology to uncover business drivers and ROI.
• Create and execute territory plans to drive retention and upsell opportunities.
• Ensure account retention by delivering exceptional customer service and long-term relationships.
• Coordinate with users and procurement to expand accounts while maintaining CRM accuracy.
• Manage a high volume of accounts, systems, and tasks in a fast-paced environment.

Skills

Proactive drive

Communication

Teamwork

Attention to detail

Multitasking

Tools

Salesforce.com

MS Office

Job description

Acquia is seeking an ambitious Customer Account Manager to drive upsell and expansion across a high-volume portfolio of existing customer accounts. You’ll own the customer relationship end to end, coordinating with Customer Success, Support, and Renewal teams to secure ongoing value and growth.

Apply value-based selling, manage a busy pipeline, and collaborate with Finance and Procurement to expand accounts.