Strategic Account Growth Manager

HUMAN; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

HUMAN is seeking an Account Manager to own and grow relationships with a portfolio of customers and partners, focusing on adoption, retention, renewals, and expansion across HUMAN’s solutions.

You will act as a trusted advisor, translating customer needs into action, driving product adoption, and identifying growth opportunities while partnering with internal teams to deliver strong outcomes in a fast-paced environment.

Qualifications

• 8+ years of experience in account management or related commercial roles with quota responsibility.
• Experience in ad tech, media, or digital advertising ecosystems.
• Ability to translate business objectives into compelling value propositions and actionable plans.

Responsibilities

• Build and maintain relationships with customer stakeholders and decision-makers, serving as a primary contact.
• Drive product adoption by sharing knowledge, best practices, and recommendations.
• Develop account strategies and plans to increase customer value over time.
• Identify and execute upsell and cross-sell opportunities that drive revenue growth.
• Lead renewal planning and coordinate resources for seamless renewals.
• Analyze account health and portfolio trends to identify growth and risks.
• Lead business reviews and strategic discussions with customers.

Skills

Account management

Relationship building

Strategic thinking

Executive communication

Tools

Salesforce

Job description

HUMAN is seeking an Account Manager to own and grow relationships with a portfolio of customers and partners, focusing on adoption, retention, renewals, and expansion across HUMAN’s solutions.

You will act as a trusted advisor, translating customer needs into action, driving product adoption, and identifying growth opportunities while partnering with internal teams to deliver strong outcomes in a fast-paced environment.