Senior UCaaS Solutions Engineer — Enterprise AI

Zoom Communications, Inc.

United States

Hybrid

USD 146,000 - 319,000

Full time

14 days+

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Job summary

Zoom Communications, Inc. seeks a senior Solutions Engineer for Upmarket West to drive technical sales engagements across the full Zoom platform, including Meetings, Phone, Contact Center, Rooms, and AI-powered solutions.

The role requires 8+ years of enterprise pre-sales experience, a broad UCaaS background, and strong executive-level communication. You will design multi-product solutions, deliver compelling demos, and help shape product direction.

Qualifications

8+ years of solutions engineering for enterprise customers.
Broad UCaaS knowledge across SaaS collaboration, cloud voice, contact center, video, and unified communications.
Hands-on with API integrations, networking, security, and cloud infrastructure.
Passion for AI with applicable hands-on experience.
Strong business acumen and executive presence with stakeholders at all levels.

Responsibilities

Drive technical sales engagements with AEs across the Zoom platform.
Lead technical discovery, solution design, demos, and POCs for complex accounts.
Advocate for clients translating requirements into product recommendations.
Articulate Zoom’s architectural advantages and AI use cases to decision-makers.
Gather market intelligence to refine sales strategies and inform roadmaps.
Collaborate to manage RFPs/RFQs and remove blockers to accelerate deals.