Strategic Account Executive (OEM/ISV Growth)

Paragon Micro; Buffalo Grove (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Paragon Micro seeks a Senior Account Executive to manage and grow key OEM/ISV relationships, driving revenue through complex multi-level sales, retention, and customer satisfaction. This in-office role at our Buffalo Grove, IL headquarters combines strategic ownership with cross-functional leadership to deliver profitable, scalable solutions.

You will own the full customer lifecycle, engage C-suite, and collaborate with Engineering, Supply Chain, Finance, Product, and Support to identify

Qualifications

• 8–12+ years of progressive experience in strategic account management, sales, customer success, business development, or a related commercial role.
• Proven track record of revenue growth, customer retention, and achievement of commercial targets.
• Experience engaging effectively with C-suite and senior executives, as well as operational, technical, financial, and procurement stakeholders.
• Strong experience translating customer business needs and pain points into commercially viable solutions.
• Demonstrated ability to lead cross-functional initiatives involving Engineering, Supply Chain, Finance, Product, Sales, and Customer Support.
• Experience working in an environment where profitability, operational constraints, customer requirements, and long-term relationship value must be balanced.
• Strong consultative selling and solution-selling capabilities, with the ability to uncover needs and develop compelling business cases.
• Strong negotiation and commercial judgment, including experience navigating pricing, contracts, scope, service expectations, and customer commitments.
• Strong business and financial acumen, including the ability to understand revenue, margin/profitability, cost drivers, forecasts, and account economics.
• Experience working with long sales cycles and complex logistics processes.
• Experience developing QBRs and presenting strategic recommendations.
• Industry-specific technical knowledge relevant to Paragon's products and customers.

Responsibilities

• Consistently achieve or exceed key performance metrics, including revenue growth, customer retention, customer satisfaction, and account health.
• Responsible for developing and servicing client relationships, coordinating customer forecasts, selling post-installation support and identifying new product/service opportunities.
• C-Level engagement yielding trust within all levels in an organization based on a high integrity, high-credibility approach.
• Own the full customer lifecycle, including lead generation, prospecting, qualifying, closing, onboarding, account management, and ongoing relationship development.
• Develop and maintain trusted, strategic relationships with a defined set of customers, serving as a knowledgeable advisor and primary point of contact.
• Drive account growth through proactive identification of customer needs and expansion opportunities to help customer scale efficiently and profitably.
• Use customer feedback, account data, and other performance metrics to identify trends, improve customer experience, and inform business decisions.
• Proactively identify process gaps and improvement opportunities and use structured problem-solving, process mapping, facilitation, and data analysis to develop and implement solutions.
• Lead and participate in cross-functional initiatives involving Engineering, Supply Chain, Customer Support, Sales, Finance, and other teams to resolve customer issues and deliver business objectives.
• Partner with product and technical teams to refine, launch, and improve products and services based on customer and market needs.
• Champion the customer perspective within the organization while balancing requirements with business objectives, profitability, and operational constraints.
• Support the onboarding and training of new account management team members by sharing proven approaches, tools, processes, and customer practices.
• Serve as a senior individual contributor and subject-matter resource, influencing peers and cross-functional partners.

Skills

Strategic sales

C-suite engagement

Cross-functional leadership

Analytical thinking

Negotiation

Customer focus

Communication skills

Problem solving

Account management

Commercial acumen

Job description

Paragon Micro seeks a Senior Account Executive to manage and grow key OEM/ISV relationships, driving revenue through complex multi-level sales, retention, and customer satisfaction. This in-office role at our Buffalo Grove, IL headquarters combines strategic ownership with cross-functional leadership to deliver profitable, scalable solutions.

You will own the full customer lifecycle, engage C-suite, and collaborate with Engineering, Supply Chain, Finance, Product, and Support to identify