Strategic Account Growth Manager – Waste & Recycling

Glm Logistics Inc; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

GLM Management in Plano, TX seeks an Account Manager to grow existing relationships and develop new business opportunities within waste and recycling services. You will manage all aspects of assigned accounts, coordinate with GLM's network of vendors, upsell services, and ensure customer satisfaction through proactive communication and problem-solving.

The role emphasizes service-oriented and sales-driven work, with targets for retention, expansion, and new accounts across local, regional, and

Qualifications

• Experience in account management, business development, outside/inside sales, or customer service is preferred.
• Ability to manage multiple accounts and coordinate with vendors and service providers.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Manage all aspects of assigned customer accounts and serve as the primary point of contact for clients.
• Build strong, long-term customer relationships through regular communication and exceptional service.
• Review accounts to identify upsell opportunities across locations, services, and equipment needs.
• Actively pursue and develop new business, including prospecting, presenting services, and closing new accounts.
• Coordinate waste and recycling services with GLM's network of vendors and service providers.
• Assist customers with new service setups, changes, pickups, relocations, and other account requirements.
• Monitor accounts to ensure services are performed properly and resolve issues quickly and professionally.
• Evaluate service levels and recommend changes to improve efficiency and reduce costs.
• Work with vendors to obtain pricing, coordinate service, and resolve billing issues.
• Review activity, pricing, invoices, and service details for accuracy.
• Maintain accurate customer records and sales activity documentation.
• Identify opportunities for recycling, waste reduction, and cost savings.
• Collaborate with customer service, operations, accounting, vendors, and management to ensure high customer satisfaction.
• Maintain ongoing communication with customers and address potential problems before they arise.
• Meet goals for customer retention, account growth, upselling, and new business sales.

Skills

Account management

Business development

Sales

Customer service

Communication

Negotiation

Organization

Problem-solving

Follow-up

Job description

GLM Management in Plano, TX seeks an Account Manager to grow existing relationships and develop new business opportunities within waste and recycling services. You will manage all aspects of assigned accounts, coordinate with GLM's network of vendors, upsell services, and ensure customer satisfaction through proactive communication and problem-solving.

The role emphasizes service-oriented and sales-driven work, with targets for retention, expansion, and new accounts across local, regional, and