Strategic Account Manager: Waste & Recycling Growth

Glm Logistics Inc; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

GLM Management seeks an Account Manager to grow and manage existing customer relationships while actively developing new business opportunities. You will coordinate waste and recycling services with GLM's vendor network and ensure top-tier customer satisfaction.

The role emphasizes service orientation and sales-driven performance, requiring proactive problem-solving and strong communication across departments to deliver comprehensive solutions.

Qualifications

• Experience in account management, business development, outside/inside sales, or a related role.
• Strong sales ability with the confidence to develop new business and grow existing accounts.
• Excellent communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple customer accounts, locations, vendors, and service requests.
• Comfort negotiating pricing and presenting solutions to customers.
• Waste, recycling, environmental services, facilities management, or related industry experience is helpful but not required.

Responsibilities

• Manage all aspects of assigned customer accounts and be the primary contact for clients.
• Build strong, long-term relationships through regular communication, follow-up, and exceptional service.
• Review accounts to identify opportunities to upsell and expand services across locations.
• Actively pursue and develop new business, including prospecting, presenting GLM services, proposals, and closing new accounts.
• Coordinate waste and recycling services with GLM's network of vendors and service providers.
• Assist customers with new service setups, changes, additional pickups, and relocations.
• Monitor accounts to ensure services are performed properly and resolve issues quickly and professionally.
• Evaluate service levels and right-size offerings to improve efficiency and reduce costs.
• Work with vendors to obtain pricing, coordinate service, and resolve billing issues.
• Review activity, pricing, invoices, and service information for accuracy.
• Maintain accurate customer records, pricing, service details, and account documentation.
• Identify opportunities for recycling, waste reduction, cost savings, and improved operational efficiency.
• Maintain ongoing communication with customers and proactively address potential problems.
• Meet goals for customer retention, account growth, upselling, and new business sales.

Job description

GLM Management seeks an Account Manager to grow and manage existing customer relationships while actively developing new business opportunities. You will coordinate waste and recycling services with GLM's vendor network and ensure top-tier customer satisfaction.

The role emphasizes service orientation and sales-driven performance, requiring proactive problem-solving and strong communication across departments to deliver comprehensive solutions.