Strategic Account Executive for Growth & Projects

ADP, Inc.; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Synergy Fiber is seeking an Account Executive to support business development, customer relationship management, sales operations, proposal development, and project coordination across our growing portfolio of solutions.

The ideal candidate is highly organized, detail-oriented, comfortable with numbers and spreadsheets, and able to manage multiple priorities in a fast-paced environment. This role offers exposure to sales, operations, and customer success within a dynamic team.

Qualifications

• Associate's or Bachelor's degree or equivalent business experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to manage multiple projects, tasks, and deadlines simultaneously.
• Comfortable learning new technologies, software platforms, and business systems.

Responsibilities

• Support the sales process from initial opportunity through contract execution.
• Assist with prospecting activities, lead generation, and customer follow-up.
• Develop and maintain trusted relationships with customers, property owners, management companies, developers, contractors, and other business partners.
• Coordinate customer meetings, site visits, and project discovery efforts.
• Assist in preparing proposals, budgets, scopes of work, and customer presentations.
• Follow up with customers regarding open opportunities, outstanding proposals, and pending decisions.
• Maintain accurate opportunity records, forecasts, and sales pipeline information within company systems.
• Participate in customer meetings and calls while representing Synergy Fiber in a professional manner.
• Act as a customer advocate by coordinating resources and helping resolve issues throughout the sales process.
• Assist with creating, updating, and maintaining project job costs.
• Review pricing, budgets, and project costs for accuracy and completeness.
• Coordinate with vendors and internal teams to obtain pricing and scope information.
• Prepare quote comparisons, purchasing evaluations, and budget summaries.
• Support proposal development, contract preparation, and change order management.
• Ensure project records and supporting documentation remain organized and current.
• Coordinate activities between customers, vendors, project managers, engineers, and leadership.
• Help ensure project action items and customer requests are completed in a timely manner.
• Monitor project milestones, outstanding deliverables, and customer commitments.
• Assist with order processing, project onboarding, and documentation management.
• Proactively follow up on contracts, agreements, approvals, and signatures.
• Support successful transitions between sales, project implementation, and ongoing customer support.
• Maintain accurate records within company systems.
• Track customer communications, project updates, proposals, and follow-up activities.
• Create and maintain reports using Microsoft Excel and Microsoft 365 applications.
• Assist leadership with business analysis, forecasting, reporting, and data management.
• Help identify opportunities to improve internal processes and operational efficiency.
• Provide exceptional customer service and professional communication.
• Assist with overflow customer inquiries when necessary.
• Support internal teams with customer issue resolution and follow-up.
• Participate in after-hours or weekend customer support rotations when required.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Multi-project management

Learning new technologies

Education

Associate's degree

Bachelor's degree

Equivalent business experience

Tools

CRM systems

Microsoft 365

Quoting platforms

Accounting systems

Project management software

Job description

Synergy Fiber is seeking an Account Executive to support business development, customer relationship management, sales operations, proposal development, and project coordination across our growing portfolio of solutions.

The ideal candidate is highly organized, detail-oriented, comfortable with numbers and spreadsheets, and able to manage multiple priorities in a fast-paced environment. This role offers exposure to sales, operations, and customer success within a dynamic team.