Strategic Account Executive – Food Service (Hybrid)

FreedomPay; Philadelphia (Philadelphia County); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, prescription, dental and vis­

Life Insurance

Retirement Plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental and other leave programs

Job summary

FreedomPay is seeking a senior leader to own a portfolio of enterprise Food Service customers, driving growth, adoption, and long-term health across multi-location brands within a fast-growing payments platform environment.

You will partner with Customer Success, Sales, Product, and Operations to deliver outcomes, present at Executive Business Reviews, and translate product capabilities into tangible business results while traveling 30-40% to support strategic engagements.

Qualifications

• 10+ years in a customer-facing role (e.g., Strategic Account Management, Account Management, Customer Success, Solutions Consulting)
• At least 5 years supporting the Food Service industry
• Experience with enterprise payments, fintech, SaaS, or commerce technology

Responsibilities

• Own the strategic relationship for a portfolio of enterprise Food Service customers, accountable for growth, expansion strategy, and long-term health
• Partner with Customer Success Managers to align goals, delivery, adoption, and engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews (QBRs) focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
• Build and maintain strategic account plans aligned to each customer’s priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to support initiatives end to end
• Monitor account health, adoption metrics, and expansion pipeline across accounts
• Bring industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer to influence product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and industry events
• Travel approximately 30 - 40%

Skills

Strategic account management

Customer success

Executive relationship management

Cross-functional collaboration

Communication & presentation

Growth & expansion planning

Education

Bachelor's degree

Job description

FreedomPay is seeking a senior leader to own a portfolio of enterprise Food Service customers, driving growth, adoption, and long-term health across multi-location brands within a fast-growing payments platform environment.

You will partner with Customer Success, Sales, Product, and Operations to deliver outcomes, present at Executive Business Reviews, and translate product capabilities into tangible business results while traveling 30-40% to support strategic engagements.