Global Strategic Account Executive – Food Service

FreedomPay; Select (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental and vision coverage

Life Insurance

Retirement plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental leave programs

Job summary

FreedomPay is seeking a senior leader to own strategic relationships with enterprise Food Service customers. You will drive growth, expansion, and long-term health while partnering with Customer Success, Sales, Product and Operations to execute end-to-end initiatives.

You will serve as a trusted advisor to executives across operations, IT and payments, lead QBRs, and identify cross-sell opportunities. Expect hybrid work and 30-40% travel, shaping a global expansion strategy.

Qualifications

• 10+ years in a customer-facing role (Strategic Account Management, Account Management, Customer Success, Solutions Consulting).
• Minimum 5 years supporting Food Service customers or brands.
• Experience managing executive-level relationships in complex organizations.
• Strong understanding of how payments impact restaurant/food service operations.
• Able to translate product capabilities into business outcomes.

Responsibilities

• Own strategic relationships for enterprise Food Service customers with growth focus.
• Partner with Customer Success to align on goals, adoption, and engagement.
• Act as trusted advisor to executives across operations, IT, payments, and digital teams.
• Lead Executive Business Reviews and QBRs on adoption and expansion.
• Identify cross-sell, upsell and global expansion opportunities.
• Develop strategic account plans aligned to customer priorities.
• Collaborate with Sales, Product, Operations to support initiatives end to end.
• Monitor account health, adoption metrics, and expansion pipeline.
• Share Food Service industry insights to guide strategy.
• Represent FreedomPay in meetings and relevant events; travel 30-40%.

Skills

Strategic account management

Executive relationship management

Cross-functional collaboration

Payments/fintech knowledge

Communication and presentation

Willingness to travel

Education

Bachelor’s degree

MBA preferred

Job description

FreedomPay is seeking a senior leader to own strategic relationships with enterprise Food Service customers. You will drive growth, expansion, and long-term health while partnering with Customer Success, Sales, Product and Operations to execute end-to-end initiatives.

You will serve as a trusted advisor to executives across operations, IT and payments, lead QBRs, and identify cross-sell opportunities. Expect hybrid work and 30-40% travel, shaping a global expansion strategy.