Strategic Account Executive - Food Service

FreedomPay; Philadelphia (Philadelphia County); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, prescription, dental and vis­

Life Insurance

Retirement Plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental and other leave programs

Job summary

FreedomPay is seeking a senior leader to own a portfolio of enterprise Food Service customers, driving growth, adoption, and long-term health across multi-location brands within a fast-growing payments platform environment.

You will partner with Customer Success, Sales, Product, and Operations to deliver outcomes, present at Executive Business Reviews, and translate product capabilities into tangible business results while traveling 30-40% to support strategic engagements.

Qualifications

• 10+ years in a customer-facing role (e.g., Strategic Account Management, Account Management, Customer Success, Solutions Consulting)
• At least 5 years supporting the Food Service industry
• Experience with enterprise payments, fintech, SaaS, or commerce technology

Responsibilities

• Own the strategic relationship for a portfolio of enterprise Food Service customers, accountable for growth, expansion strategy, and long-term health
• Partner with Customer Success Managers to align goals, delivery, adoption, and engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews (QBRs) focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
• Build and maintain strategic account plans aligned to each customer’s priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to support initiatives end to end
• Monitor account health, adoption metrics, and expansion pipeline across accounts
• Bring industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer to influence product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and industry events
• Travel approximately 30 - 40%

Skills

Strategic account management

Customer success

Executive relationship management

Cross-functional collaboration

Communication & presentation

Growth & expansion planning

Education

Bachelor's degree

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise Food Service customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Food Service industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Food Service or payments industry events
• Travel approximately 30 - 40%

Required Qualifications

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the Food Service industry
  • This may include managing Food Service brands as an account manager or working within payments or commerce technology for a Food Service organization
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
• Proven ability to manage executive-level relationships within complex, multi-location organizations
• Strong understanding of how technology and payments impact Food Service operations and guest experience
• Ability to translate product capabilities into business outcomes
• Strong communication and presentation skills
• Demonstrated ability to identify and drive expansion opportunities within existing accounts
• Highly collaborative and comfortable working cross-functionally
• Bachelor’s degree required

Preferred Qualifications

• Direct experience working with large Food Service brands or multi-unit Food Service groups
• Background in payments, POS, or commerce platforms within the Food Service ecosystem
• Experience supporting global or multi-region Food Service operators
• Familiarity with franchise and corporate-owned Food Service structures
• Experience building structured account plans, QBR frameworks, or adoption strategies
• MBA or relevant advanced degree

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities.

• FreedomPay’s fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.

All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.