Senior Strategic Account Executive - QSR & Payments

FreedomPay; Select (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

Life Insurance

Retirement Plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental leave

Job summary

FreedomPay is seeking a Senior Enterprise Account Manager to own strategic relationships with top QSR and restaurant customers, drive growth, and expand partnerships globally. You will collaborate with Customer Success, Sales, Product, and Operations to deliver outcomes.

Ideal candidates have 10+ years in customer-facing roles, 5+ years in QSR/restaurant, and proven ability to manage executive-level relationships across multi-location organizations.

Qualifications

• 10+ years in a customer-facing role (strategic account management, account management, customer success, or similar).
• At least 5 years experience in the QSR or restaurant industry.
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology.
• Proven ability to manage executive-level relationships in multi-location organizations.
• Bachelor’s degree required.

Responsibilities

• Own strategic relationship for a portfolio of enterprise QSR and restaurant customers.
• Partner with Customer Success Managers to align goals, delivery, adoption, and engagement strategy.
• Serve as trusted advisor to customer executives across operations, IT, payments, and digital teams.
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities.
• Identify and drive cross-sell, upsell, and global expansion opportunities within restaurant environments.
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy.
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end.
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts.
• Bring forward restaurant industry insights, best practices, and trends to guide customer strategy.
• Act as the voice of the customer internally, influencing product roadmap and service improvements.
• Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events.
• Travel approximately 30 - 40%

Skills

Strategic Account Management

Executive relationship management

Customer Success

Payments/Fintech knowledge

SaaS/Commerce technology

Cross-functional collaboration

Communication & presentation

Education

Bachelor’s degree

MBA or advanced degree

Job description

FreedomPay is seeking a Senior Enterprise Account Manager to own strategic relationships with top QSR and restaurant customers, drive growth, and expand partnerships globally. You will collaborate with Customer Success, Sales, Product, and Operations to deliver outcomes.

Ideal candidates have 10+ years in customer-facing roles, 5+ years in QSR/restaurant, and proven ability to manage executive-level relationships across multi-location organizations.