Strategic Account Executive – Fire Protection Growth

Encore Fire Protection; Needham (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health and Wellness

Retirement Planning

Life Insurance

Flexible Dress Code

Branded Encore swag

Job summary

Encore Fire Protection is seeking an Account Executive (SOW-focused) to deepen relationships with existing customers, expand services, and secure renewals across multiple locations. You will act as the primary advisor, coordinating with internal teams to deliver on promises and identify cross-sell opportunities, while maintaining accurate activity in HubSpot.

Ideal candidates have 3–5 years in sales or account management, excellent communication, strong organization, and a proactive,

Qualifications

• Three to five years of professional experience, ideally in sales, account management, customer success, or other service-based roles.
• Excellent communication skills, including clear verbal and written communication with both internal teams and customers.
• Comfort working with tools such as Excel and PowerPoint, or Google Sheets and Slides, to track activity and support proposals.
• Strong organization and attention to detail, with the ability to manage multiple accounts, renewals, and follow-ups at the same time.
• A self-starter mindset with a team-first attitude, high level of ownership, and willingness to learn and adapt as the business evolves.

Responsibilities

• Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services, for example inspections, service, monitoring, and projects.
• Own the renewal process, tracking contract terms and dates, and engaging customers early to keep agreements current.
• Source and track public and private bid opportunities tied to your accounts, so we stay ahead of upcoming work.
• Act as a trusted advisor and primary point of contact for your customers, helping them navigate questions and decisions related to fire protection.
• Collaborate closely with service, installation, and operations teams to ensure a smooth, consistent customer experience from proposal through delivery.
• Build, review, and coordinate proposals and supporting documents in partnership with internal teams.
• Keep your activities, pipelines, renewals, and follow-ups organized and up to date in HubSpot, our CRM.

Skills

Communication

Organization

Ownership

Team player

Adaptability

Education

Bachelor's degree in business/marketing/communications or related field

Tools

HubSpot CRM

Excel

PowerPoint

Google Sheets

Job description

Encore Fire Protection is seeking an Account Executive (SOW-focused) to deepen relationships with existing customers, expand services, and secure renewals across multiple locations. You will act as the primary advisor, coordinating with internal teams to deliver on promises and identify cross-sell opportunities, while maintaining accurate activity in HubSpot.

Ideal candidates have 3–5 years in sales or account management, excellent communication, strong organization, and a proactive,