Strategic Account Director, Growth & Retention

Directive; New York (NY); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

Unlimited PTO

Employer-paid medical for dependents

Job summary

Directive Consulting seeks an Account Director, Client Strategy to own the most valuable client relationships, driving retention and expansion while aligning Paid Media, SEO/Content, CRO, Creative, and RevOps teams for unified business outcomes. You’ll present strategy to VP-/C-suite stakeholders and mentor teams toward commercial accountability.

You’ll manage a high-growth portfolio with autonomy, forecast revenue, and maintain delivery excellence, contributing to strong net revenue retention

Qualifications

• 7–12 years in agency or client services with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, tying execution to business outcomes.

Responsibilities

• Own senior, day-to-day strategic leadership for enterprise and high-growth clients with executive communication.
• Develop renewal, upsell, and cross-sell strategies tied to net revenue retention performance.
• Architect cross-channel growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps.
• Lead QBRs and translate performance data into clear business narratives for revenue impact.

Skills

Executive communication

Commercial acumen

Strategic operator

Cross-functional leadership

Growth mindset

Education

Bachelor's degree in relevant field

Job description

Directive Consulting seeks an Account Director, Client Strategy to own the most valuable client relationships, driving retention and expansion while aligning Paid Media, SEO/Content, CRO, Creative, and RevOps teams for unified business outcomes. You’ll present strategy to VP-/C-suite stakeholders and mentor teams toward commercial accountability.

You’ll manage a high-growth portfolio with autonomy, forecast revenue, and maintain delivery excellence, contributing to strong net revenue retention