Strategic Account Director: Growth & Leadership

NEOTech; Los Angeles (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Flexible spending accounts

Employee assistance program

Paid time off

Job summary

NEOTech is seeking a Director of Account Management to lead a high-performing team and shape the overall client relationship strategy in Los Angeles. You will drive growth by expanding account portfolios, improving retention, and delivering excellent service aligned with company goals.

You will be the primary liaison with key clients, negotiate contracts, and ensure long-term profitability and client success.

Qualifications

• Lead, mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer‑centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.
• Foster a positive, inclusive, and collaborative team culture.

Responsibilities

• Oversee a team of account managers and guide client relationship strategy.
• Lead efforts to drive growth through retention and portfolio expansion.
• Act as primary liaison with key clients and negotiate contracts.
• Ensure profitability and long-term client success through data-driven decisions.
• Collaborate with sales, marketing, product, and customer success teams.
• Monitor performance metrics and customer feedback to improve outcomes.
• Prepare reports on account status and team performance.
• Identify opportunities for upselling and cross-selling within accounts.

Skills

Leadership

Strategic thinking

Communication

Negotiation

Interpersonal skills

Data analysis

Budgeting

Multi-tasking

Adaptability

Cross-functional collaboration

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

HubSpot

Job description

NEOTech is seeking a Director of Account Management to lead a high-performing team and shape the overall client relationship strategy in Los Angeles. You will drive growth by expanding account portfolios, improving retention, and delivering excellent service aligned with company goals.

You will be the primary liaison with key clients, negotiate contracts, and ensure long-term profitability and client success.