Account Director (25194)

NEOTech; Los Angeles (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Flexible spending accounts

Employee assistance program

Paid time off

Job summary

NEOTech is seeking a Director of Account Management to lead a high-performing team and shape the overall client relationship strategy in Los Angeles. You will drive growth by expanding account portfolios, improving retention, and delivering excellent service aligned with company goals.

You will be the primary liaison with key clients, negotiate contracts, and ensure long-term profitability and client success.

Qualifications

• Lead, mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer‑centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.
• Foster a positive, inclusive, and collaborative team culture.

Responsibilities

• Oversee a team of account managers and guide client relationship strategy.
• Lead efforts to drive growth through retention and portfolio expansion.
• Act as primary liaison with key clients and negotiate contracts.
• Ensure profitability and long-term client success through data-driven decisions.
• Collaborate with sales, marketing, product, and customer success teams.
• Monitor performance metrics and customer feedback to improve outcomes.
• Prepare reports on account status and team performance.
• Identify opportunities for upselling and cross-selling within accounts.

Skills

Leadership

Strategic thinking

Communication

Negotiation

Interpersonal skills

Data analysis

Budgeting

Multi-tasking

Adaptability

Cross-functional collaboration

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

HubSpot

Job description

The Director of Account Management is responsible for overseeing a team of account managers and guiding the overall client relationship strategy. This leadership role focuses on driving business growth by enhancing customer retention, expanding account portfolios, and delivering high-quality service aligned with company goals. The director acts as the primary liaison with key clients, negotiates contracts, and ensures long-term profitability and client success.

Qualifications

• Lead, mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer‑centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.
• Foster a positive, inclusive, and collaborative team culture.

Experience / Education

• Bachelor’s degree in Business, Marketing, Finance, or related field; an MBA is often preferred.
• 7‑10+ years of relevant experience in account management or sales, with demonstrated leadership experience.
• Excellent leadership and team‑building capabilities.
• Strong strategic thinking and problem‑solving skills.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
• Experience creating and executing customer retention and growth strategies.
• Ability to manage multiple complex accounts and projects simultaneously.
• Financial acumen to analyze profitability and manage budgets.
• Adaptability to evolving market conditions and client needs.

Benefits Offered

Comprehensive benefit package including medical, dental and vision coverage; company‑paid basic life/AD&D insurance; short‑term and long‑term disability insurance; voluntary supplemental insurances; flexible spending accounts; and employee assistance program (EAP). Sick Leave, Vacation Time, and company‑paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

Equal Opportunity / Affidavit

NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

Safety Commitment

NEOTech has a long‑standing commitment to maintaining a safe, quality‑oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co‑workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. Candidates being considered for hire must pass a pre‑employment background check and drug test which includes screening for illegal drugs and marijuana.

ITAR Compliance Notice

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C. 1324b(a)(3).