Strategic Account Director - Growth & Client Leadership

Mass Culture; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

BRAINS is seeking a contract Account Director to oversee client relationships, ensure profitability, and lead an internal account team with strategic direction. You will act as a trusted advisor to senior clients and guide the account group toward long-term success.

The role emphasizes empathetic, insightful leadership, growth of key accounts, and collaboration across creative, strategy, and project management teams to deliver integrated solutions.

Qualifications

• 5+ years in account management or client services, preferably within a creative, brand, or marketing agency.
• Strong client-facing and strategic leadership skills.
• Proven track record of leading strategic client engagements and growing business.

Responsibilities

• Lead and grow key client accounts, ensuring retention and organic growth.
• Serve as the senior point of contact for assigned accounts, building deep trust and lasting partnerships.
• Understand client businesses—goals, challenges, customers, and competitive landscape.
• Act as a strategic partner, translating objectives into creative and marketing opportunities.
• Proactively identify ways to add value, presenting insights and solutions that drive results.
• Lead the strategic direction of accounts with leadership, and identify opportunities for growth.

Skills

Strategic partner

Relationship builder

Business-minded leader

Confident communicator

Collaborative force

Growth driver

Job description

BRAINS is seeking a contract Account Director to oversee client relationships, ensure profitability, and lead an internal account team with strategic direction. You will act as a trusted advisor to senior clients and guide the account group toward long-term success.

The role emphasizes empathetic, insightful leadership, growth of key accounts, and collaboration across creative, strategy, and project management teams to deliver integrated solutions.