Account Director — Growth & Client Strategy Leader

Neotech; West Chatsworth (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Company-paid life/AD&D insurance

Disability insurance

Voluntary supplemental insurances

401(k) with company match

Paid vacation & holidays

Job summary

NEOTech in Chatsworth, CA seeks a Director of Account Management to lead a team of account managers and shape the client relationship strategy. This leadership role focuses on driving growth by expanding account portfolios and delivering high-quality service aligned with company goals.

The director acts as the primary liaison with key clients, negotiates contracts, and ensures long-term profitability and client success.

Qualifications

• Lead,mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer-centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.

Responsibilities

• Oversee a team of account managers and guide client relationship strategy.
• Drive business growth by expanding account portfolios and improving retention.
• Negotiate contracts and ensure long-term profitability and client success.

Skills

Leadership

Account management

Strategic thinking

Negotiation

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Finance or related field

MBA (preferred)

Tools

CRM software (Salesforce)

CRM software (HubSpot)

Data analysis tools

Job description

NEOTech in Chatsworth, CA seeks a Director of Account Management to lead a team of account managers and shape the client relationship strategy. This leadership role focuses on driving growth by expanding account portfolios and delivering high-quality service aligned with company goals.

The director acts as the primary liaison with key clients, negotiates contracts, and ensures long-term profitability and client success.