Growth-Focused Account Director

NEOTech in; West Chatsworth (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life/AD&D insurance

Short-term and long-term disability

Flexible spending accounts

Employee assistance program (EAP)

Sick leave, vacation time, holidays

401(k) with company match

Job summary

NEOTech seeks a Director of Account Management in Chatsworth, CA to lead a high-performing team and shape the client relationship strategy. This leadership role focuses on driving business growth, improving retention, and expanding account portfolios while delivering high-quality service aligned with company goals.

The director will liaison with key clients, negotiate contracts, and ensure long-term profitability and client success.

Qualifications

• Bachelor’s degree in a relevant field; MBA preferred.
• 7–10+ years of account management or sales with leadership.
• Strong leadership, strategy, and negotiation skills.
• Excellent communication and stakeholder management.
• CRM experience (Salesforce, HubSpot) and data analysis skills.

Responsibilities

• Lead, mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer-centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.

Skills

Leadership

Strategic thinking

Negotiation

Account management

Team development

Customer relationship

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Finance

MBA preferred

Tools

Salesforce

HubSpot

Data analysis tools

Job description

NEOTech seeks a Director of Account Management in Chatsworth, CA to lead a high-performing team and shape the client relationship strategy. This leadership role focuses on driving business growth, improving retention, and expanding account portfolios while delivering high-quality service aligned with company goals.

The director will liaison with key clients, negotiate contracts, and ensure long-term profitability and client success.