Strategic Account Director, Enterprise Growth (Hybrid)

Upside; United States; Hybrid; USD 151,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision

Equity (ISOs)

401(k)

Parental leave

Flexible work environment

Unlimited PTO

Lunch reimbursement

Learning and development stipend

Job summary

Upside is seeking a Strategic Account Manager to lead the development of strategic account plans, retain and grow partnerships, and coordinate with analytics, product, marketing, and operations to deliver value to major brands in the fuel and c-store sectors.

You will manage onboarding to long-term relationships, drive retention with data-driven insights, and spearhead expansion opportunities while maintaining strong client health and executive-level engagement.

Qualifications

• 7+ years of client-facing experience in technology or retail sectors.
• Proven track record of exceeding sales goals.
• Strong presentation and storytelling skills.
• Experience coordinating with analytics, product, marketing, and operations teams.
• Willingness to travel up to 20%.

Responsibilities

• Onboard and manage accounts from onboarding through long-term partnership.
• Improve retention using platform education and customized data-driven decks.
• Predict and address concerns to prevent churn.
• Grow relationships and manage account health metrics (CSAT, Retention, Growth).
• Identify and close expansion opportunities like adding sites and new contracts.
• Lead monthly account reviews with merchant partners and produce performance reports.
• Maintain account health across client orgs, including senior executives.
• Collaborate with internal Upside teams to ensure a consistent customer experience.

Skills

Enterprise sales

Public speaking

Goal attainment

Project management

Analytical thinking

Sales tech tools

Client relationship building

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Outreach

Gong

Job description

Upside is seeking a Strategic Account Manager to lead the development of strategic account plans, retain and grow partnerships, and coordinate with analytics, product, marketing, and operations to deliver value to major brands in the fuel and c-store sectors.

You will manage onboarding to long-term relationships, drive retention with data-driven insights, and spearhead expansion opportunities while maintaining strong client health and executive-level engagement.