Account Director - Main Office - Job

Case Facilities Management Solutions; North Attleborough (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Case Facility Management Solutions is seeking an Account Director to lead operational performance, client experience, and financial outcomes for a portfolio of client accounts across snow, landscape, and exterior services. You will coordinate cross-functional teams, drive pre-season planning, in-season delivery, and post-season execution while focusing on client retention and growth.

The role requires strong financial acumen, executive communication, and the ability to influence without direct

Qualifications

• Experience leading multi-site client accounts and cross-functional teams.
• Strong financial acumen with portfolio-level revenue, margin and cost oversight.
• Proven ability to drive client retention, expansion, and partnership growth.
• Executive-level communication and relationship management skills.
• Proficiency with CRM, reporting tools, and enterprise systems.

Responsibilities

• Serve as the primary operational leader for assigned client accounts across snow, landscape, and exterior services.
• Coordinate field leadership to ensure service delivery meets client expectations.
• Monitor KPIs, SLAs, and performance metrics; manage corrective actions.
• Oversee preseason, in-season, and postseason activities for portfolio.
• Support pricing strategy, renewals, and portfolio growth initiatives.
• Influence cross-functional teams and partner with HR, finance, and operations.

Skills

Executive communication

Portfolio management

Analytical thinking

Cross-functional leadership

CRM proficiency

P&L ownership

Stakeholder management

Decision making

Tools

CRM software

Reporting tools

Operational systems

Job description

Title

Account Director

About the Organization

Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace. If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!

Description

The Account Director (AD) is responsible for the operational performance, client experience, and financial outcomes of an assigned portfolio of client accounts. This role leads delivery through influence, coordination, and accountability across cross-functional teams, including field leadership, service partner management, and operational support. The AD ensures consistent execution of pre-season planning, in-season service delivery, and post-season closeout while driving client retention, portfolio growth, and operational excellence aligned to the organization's Client-Centric Delivery Model.

Client Portfolio Ownership

• Serve as the primary operational leader for assigned client accounts.
• Ensure delivery consistency across snow, landscape, and exterior services.
• Drive client satisfaction, retention, and long-term partnership growth.
• Lead executive-level client communication and operational reviews.
• Anticipate risks and resolve complex service or relationship challenges.

Operational Performance & Execution

• Coordinate with field leadership to ensure service execution meets client expectations.
• Oversee preseason readiness, in-season performance, and postseason recovery across the portfolio.
• Monitor KPIs, SLAs, quality metrics, and corrective action plans.
• Ensure emergency response readiness and continuity during weather or event-driven operations.
• Champion best practices, standardization, and continuous improvement initiatives.

Financial Accountability

• Own revenue, margin, and cost performance for assigned accounts.
• Review estimates, cost controls, staffing models, and profitability drivers.
• Identify opportunities for efficiency, value creation, and organic growth.
• Support pricing strategy, renewals, and expansion initiatives.

Cross-Functional Leadership

• Partner with field leadership, service partner teams, HR, finance, and operational excellence.
• Influence hiring, training, and performance expectations impacting client delivery.
• Support adoption of technology, reporting, and operational systems.
• Contribute to enterprise strategy, service innovation, and go-to-market execution.

Continuous Improvement & Strategy

• Identify operational risks, trends, and improvement opportunities across the client portfolio.
• Lead corrective action planning and long-term performance enhancement.
• Maintain awareness of industry trends, technologies, and competitive positioning.
• Contribute to strategic planning and organizational transformation initiatives.

Position Requirements

• Strong financial and operational acumen
• Ability to manage multiple complex client relationships simultaneously
• Executive level communication and presentation skills
• High accountability, urgency, and decision-making under pressure
• Advanced analytical, problem-solving, and organizational capability
• Collaborative leadership and influence without direct authority
• Proficiency in CRM, reporting tools, and operational systems
• Performance-driven and grounded in data, KPIs, and client outcomes
• Financially disciplined with strong portfolio-level P&L ownership
• Growth-oriented with focus on retention, expansion, and share of wallet
• Skilled at influencing cross-functional teams without direct authority
• Strong communicator capable of navigating complex client environments
• Operationally disciplined with a bias toward execution and accountability

Full-Time/Part-Time Full-Time Location Main Office Number of Openings 2 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Tags

This position is currently accepting applications.