Strategic 340B Client Success Director (Remote)

Pillr Health; Boca Raton (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

FSA

Dental & Vision

401(k)

Paid time off

Job summary

Pillr Health is seeking a 340B Director, Client Success to lead client partnerships and ensure optimal adoption of Pillr Health products. You will drive strategy, retention, and executive reporting with cross-functional teams to deliver measurable client value in a remote setting.

You will manage enterprise accounts, use data insights to improve outcomes, and collaborate with Sales, Product Development, and other departments to align client needs with company goals.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
• 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Responsibilities

• Client Partnership & Strategy: Develop deep relationships with key stakeholders to understand their business objectives, challenges, and program success requirements.
• Business Performance: Deliver measurable business value. Regularly review performance metrics with clients and recommend strategies to optimize program outcomes.
• Account Growth & Retention: Identify opportunities for account expansion through upselling and cross-selling. Lead renewal strategies and negotiations to ensure long-term partnerships.
• Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
• Executive Reporting: Deliver regular business reviews and strategic updates to client executives, highlighting achievements, insights, and future opportunities.
• Leadership: Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences. Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Identify and develop future organizational talent.

Skills

Client relationship mgmt

Enterprise software

Advanced Excel

CRM Salesforce

Communication skills

Data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Job description

Pillr Health is seeking a 340B Director, Client Success to lead client partnerships and ensure optimal adoption of Pillr Health products. You will drive strategy, retention, and executive reporting with cross-functional teams to deliver measurable client value in a remote setting.

You will manage enterprise accounts, use data insights to improve outcomes, and collaborate with Sales, Product Development, and other departments to align client needs with company goals.