Strategic Leader, 340B Customer Success

PharmaForce, LLC.; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

PharmaForce, LLC. seeks a Director, 340B Customer Success to partner with covered entities, optimize financial performance, and ensure audit-ready programs. You will bridge customers with internal teams to drive innovation, strategy, and operational excellence across 340B programs.

Lead strategic partnerships, deliver measurable outcomes, and guide product and cross-functional teams through evolving compliance requirements in a dynamic industry.

Qualifications

• Deep knowledge of the 340B program and related rules.
• 5+ years of experience with covered entities (hospitals, health systems, FQHCs).
• Strong analytical and problem-solving skills focused on financial and operational performance.
• Proven ability to manage client relationships and deliver consultative value.
• Familiarity with 340B technology platforms and data analytics tools.

Responsibilities

• Serve as a trusted advisor to maximize 340B program value for customers.
• Build cross-functional relationships with pharmacy, compliance, finance and exec teams.
• Identify opportunities to improve savings, reduce leakage, and boost financial performance.
• Ensure regulatory compliance and audit readiness across client programs.
• Drive process improvements to increase efficiency and scalability of 340B ops.
• Translate regulatory changes into clear, actionable guidance.
• Champion PharmaForce tools to enhance visibility and performance for clients.
• Gather customer feedback and influence product innovation with insights.

Skills

340B program knowledge

client relationships

analytical skills

regulatory awareness

communication

adaptability

cross-functional collaboration

Tools

Analytics tools

data visualization

Job description

PharmaForce, LLC. seeks a Director, 340B Customer Success to partner with covered entities, optimize financial performance, and ensure audit-ready programs. You will bridge customers with internal teams to drive innovation, strategy, and operational excellence across 340B programs.

Lead strategic partnerships, deliver measurable outcomes, and guide product and cross-functional teams through evolving compliance requirements in a dynamic industry.