Remote Enterprise Client Growth & Success Lead

Twin Health; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Remote work

Equity opportunity

Unlimited vacation

Parental leave

Healthcare coverage

401k

Job summary

Twin Health is seeking a Principal Manager, Client Growth & Success to lead strategic partnerships with large enterprise clients. You will drive adoption, outcomes, and long-term value while coordinating across HR, clinical, and operations teams in a fast-paced environment.

The role emphasizes data-driven consulting, executive-level storytelling, and cross-functional collaboration to maximize renewals and expansions. This remote US-based position offers high impact and growth opportunities.

Qualifications

• 8+ years in Client Success or related roles within healthcare.
• Experience with large, complex enterprise organizations preferred.
• Proven ability to build strategic client partnerships driving adoption and retention.
• Experience managing matrixed enterprises with multiple executives and operations.
• Understanding of benefits design, healthcare delivery, population health and value-based care.
• Strong relationship, communication, and executive influencing skills.
• Analytical, strategic thinking and data-driven problem solving.
• Ability to influence without direct authority and lead cross-functional initiatives.
• Highly organized with attention to detail and follow-through.
• Comfort navigating ambiguity with multiple priorities in a fast-paced setting.
• Collaborative mindset and focus on measurable client outcomes.
• Willingness and ability to travel as needed.
• Experience scaling programs across geographically distributed populations.
• Remote US-based opportunity; sponsorship not available.

Responsibilities

• Build and maintain trusted relationships with executive, HR, benefits, clinical and ops stakeholders.
• Navigate large enterprise organizations and align internal priorities.
• Develop deep expertise inTwin Health programs, operations, and growth strategies.
• Provide data-driven recommendations to improve adoption, engagement, and outcomes.
• Deliver executive reviews, ROI analyses, and strategic client recommendations.
• Monitor client health and mitigate risks to improve satisfaction and retention.
• Drive momentum with long-cycle clients by proactive next steps and guidance.
• Align HR, benefits, clinical and financial objectives to drive adoption.
• Turn high-performing clients into brand advocates with success stories.

Skills

Client Success

Strategic Account Management

Consulting

Partnership Management

Job description

Twin Health is seeking a Principal Manager, Client Growth & Success to lead strategic partnerships with large enterprise clients. You will drive adoption, outcomes, and long-term value while coordinating across HR, clinical, and operations teams in a fast-paced environment.

The role emphasizes data-driven consulting, executive-level storytelling, and cross-functional collaboration to maximize renewals and expansions. This remote US-based position offers high impact and growth opportunities.