340B Client Success Manager

Pillr Health; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental and vision insurance

401(k) retirement plan

Paid time off

Job summary

Pillar Health is seeking a 340B Client Success Manager to cultivate key client relationships and act as a trusted advisor. You will ensure clients derive maximum value from Pillr Health software, align services with business goals, and drive satisfaction, retention, and revenue growth.

The role requires 5+ years in client management within a software delivery model, strong Excel and CRM skills, and the ability to travel for client meetings.

Qualifications

• Bachelor's degree in business, healthcare, operations, or related field.
• 5+ years in client relationship management or account strategy in a software delivery model.
• Ability to manage enterprise clients and deliver outcomes through technology.
• Advanced Excel skills (V-Lookup, Pivot Tables, charts, formulas).
• Travel willingness for client meetings.

Responsibilities

• Develop deep relationships with key client stakeholders to align objectives with software solutions.
• Manage client accounts in Salesforce, document interactions and contacts, provide training.
• Foster long-term client retention and regularly assess satisfaction and risks.
• Advocate for the client voice to influence product and service enhancements.
• Identify issues and coordinate with support teams to improve delivery.

Skills

Excel proficiency

CRM/analytics tools

Client relationship management

Communication & negotiation

Cross-functional collaboration

Enterprise client management

Education

Bachelor's degree in business, healthcare, operations

Master's degree preferred

Tools

Salesforce

Job description

Job Title: 340B Client Success Manager

Location: Remote
Department: Client Success

Reports To: Director, Client Success
Job Type: Full-Time, Exempt

Position Summary:

The 340B Client Success Manager is responsible for developing key client relationships. This role will serve as a trusted advisor to our clients, ensuring they derive maximum value from our software solutions while aligning our services with their business goals. This client-facing position is critical to the client experience and drives our personalized approach to client management. Success will be measured by client satisfaction, retention, and revenue growth.

Key Responsibilities:

• Client Partnership & Strategy: Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics. Translate these into actionable strategies using our software solutions.

• Client Relationship Management: Manage client accounts through Salesforce, ensuring all interactions, client profile and contacts are documented accurately. Provide training and support to clients on product features and best practices.

• Client Retention: Foster long-term relationships to ensure client satisfaction. Conduct regular cadence with clients to assess satisfaction levels, address concerns and elevate as needed.

• Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.

• Problem Solving: Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Qualifications:

• Bachelor's degree in business, healthcare, operations, or a related field (master's degree preferred).

• 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.

• Proven ability to manage enterprise clients and deliver business outcomes through technology.

• Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.

• Ability to manage and lead effectively during times of organizational change and transformation.

• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.

• Excellent communication, presentation, and negotiation skills.

• Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes:

• 340B ACE certification.

• Pharmacy experience preferred.

• Skilled in data reporting and interpretation.

• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.

• Willingness and ability to travel for client meetings.

• U.S. citizenship and compliance with hospital credentialing standards.

Success Metrics:

• Client retention and renewal rates

• Revenue growth within existing client relationships

• Client satisfaction improvement

• Effective management of client risks, escalations, and client health

What We Offer:

• Health insurance

• Flexible Spending Account (FSA)

• Dental and vision insurance

• 401(k) retirement plan

• Paid time off