Remote Director, Client Success — Growth & Retention

PHIL, Inc.; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

PHIL is seeking a Director of Client Success who will serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients. This is fundamentally a relationship and growth role, not an operational support role.

The Director will own client retention, drive program expansion, and identify cross-sell opportunities within client organizations. The Director operates as the internal quarterback for every client engagement, orchestrating interactions across Strategy &

Qualifications

• Bachelor’s degree required; advanced degree preferred in business or healthcare.
• Pharma patient services or reimbursement hub experience plus client success background.
• Experience managing pharmaceutical manufacturer client portfolios.

Responsibilities

• Own client retention, drive program expansion, and identify cross-sell opportunities.
• Lead quarterly business reviews and coordinate SMEs across Strategy & Analytics, Product, and Operations.
• Develop multi-level client relationships and translate priorities into coordinated actions.
• Act as internal quarterback, ensuring seamless cross-functional execution and client advocacy.

Skills

Relationship management

Strategic leadership

Cross-functional collaboration

Communication

Account management

Education

Bachelor's degree required

MBA/Advanced degree preferred

Job description

PHIL is seeking a Director of Client Success who will serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients. This is fundamentally a relationship and growth role, not an operational support role.

The Director will own client retention, drive program expansion, and identify cross-sell opportunities within client organizations. The Director operates as the internal quarterback for every client engagement, orchestrating interactions across Strategy &