Store Zone Leader - Customer Service & Team Coach

Paradies Lagardère; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager in the United States, Texas, Austin to partner with the Assistant Manager or General Manager in operating stores. You will lead, train, coach and mentor associates to deliver first-class customer service and in-store execution.

Responsibilities include supervising teams, maintaining store standards, handling scheduling and payroll, and ensuring adherence to company policies.

Qualifications

• Demonstrated selling experience in a fast paced, service-oriented retail setting.
• Ability to train, coach and mentor sales associates on customer service and standards.
• Demonstrated ability to provide supervisory guidance to a team and instill trust.
• Supervisory work; significant interpersonal relationship skills.
• Must be able to perform a 45-hour minimal weekly work schedule.

Responsibilities

• Put the customer first at all times (internal and external).
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices.
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store.
• Create and maintain good working relationships with fellow associates.
• Ensure consistency of store associates' performance and deliverables through coaching & performance management (with AM guidance).
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards.
• Handle receiving, merchandising initiatives, returns, POS, cash auditing as needed and address deficiencies promptly.
• Complete store schedules and payroll processes where required.
• Follow policies, ensure safety, and handle opening/closing duties as needed.
• Key Holder responsibilities when required.

Skills

Selling experience

Team supervision

Interpersonal skills

Customer service

English communication

Education

High school diploma or equivalent

Job description

Paradies Lagardère is seeking a Zone Manager in the United States, Texas, Austin to partner with the Assistant Manager or General Manager in operating stores. You will lead, train, coach and mentor associates to deliver first-class customer service and in-store execution.

Responsibilities include supervising teams, maintaining store standards, handling scheduling and payroll, and ensuring adherence to company policies.