Retail Shift Lead: Training, Merchandising & Service

Paradies Na; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Paradies Lagardère Default is seeking a Zone Manager located in Nashville, Tennessee. The role involves executing the company’s service mission, leading a team in providing first-class customer service, and training associates.

Zone Managers are responsible for overseeing daily store operations, ensuring merchandising standards, and achieving sales goals while maintaining compliance with various regulations. Successful candidates will have strong organizational skills and the ability to motivate their teams effectively.

Qualifications

• Ability to work various shifts in a team-oriented environment.
• Strong ability to motivate others and adapt to unexpected situations.
• Capability to perform essential job functions like standing, bending, and lifting.
• Proficiency in cash handling and reporting.

Responsibilities

• Exceed service standards with every customer.
• Perform cash handling and loss prevention functions.
• Ensure merchandising standards are consistently executed.
• Direct, coach, and train associates in their daily tasks.
• Foster strong business relationships in the airport community.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organizational skills

Mathematics proficiency

Education

High school diploma or equivalency

Bachelor's degree preferred

Tools

MS Office

Job description

Job Category: Retail Management

Requisition Number: SHIFT020209

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• Posted : August 19, 2026
• Full-Time

Locations

Showing 1 location

Description

Position Summary:

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions to all associates, direct guidance and coaching of all associates, daily execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Entry level management

Position Qualifications:

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

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Qualifications

Behaviors

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Leader

Leader

: Inspires teammates to follow them

Team Player

Team Player

: Works well as a member of a group

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Self-Starter

: Inspired to perform without outside help

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.