Retail Zone Manager: Customer-First Team Coach

Paradies Lagardere Default; Austin (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Paradies Lagardere is seeking a supervisory-focused retail professional to lead a team in a high-volume store. You will train sales associates, enforce customer service standards, and ensure merchandising and store operations run smoothly.

The role requires a minimum 1 year of retail experience and the ability to work varied shifts, including early mornings, evenings, and weekends. You will coach staff, resolve complex customer issues, and maintain a positive employee experience while upholding

Qualifications

• Requires a high school diploma or equivalent and retail/customer service experience when possible.
• Must communicate effectively in English and be comfortable guiding a team.
• Ability to train and mentor sales associates and ensure policy compliance.
• Capable of managing schedule, payroll, and daily store operations with integrity.

Responsibilities

• Put the customer first at all times in a fast-paced retail setting.
• Provide on-the-job training and guidance to sales associates on standards and policies.
• Foster an excellent employee experience and promote quality engagement.
• Maintain store appearance and merchandising standards per guidelines.
• Manage coaching, performance issues, and disciplinary actions as needed.
• Oversee receiving, merchandising, returns, POS, cash auditing, and discrepancies.
• Prepare store schedules and payroll processes when required.
• Open/close duties as a Key Holder, following company procedures.

Skills

Customer service

Coaching

Leadership

Team work

Problem solving

Education

High school diploma or equivalent

Retail experience preferred

English communication

Ability to work varying shifts

Federal background check readiness

Reading/writing/math proficiency

Tools

POS system

Job description

Paradies Lagardere is seeking a supervisory-focused retail professional to lead a team in a high-volume store. You will train sales associates, enforce customer service standards, and ensure merchandising and store operations run smoothly.

The role requires a minimum 1 year of retail experience and the ability to work varied shifts, including early mornings, evenings, and weekends. You will coach staff, resolve complex customer issues, and maintain a positive employee experience while upholding