Retail Zone Manager: Sales, Service & Operations Leader

Paradies Lagardère; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager – Retail to lead sales, service, and store operations at the Location. You will coach associates, ensure merchandising standards, and supervise during assigned shifts to deliver First Class Service.

The role requires strong leadership, ability to open/close stores, manage inventory, and respond to IT issues promptly while maintaining a safe, compliant workplace.

Qualifications

• Coaching and training associates
• Experience in retail operations is a plus
• Strong customer service orientation

Responsibilities

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people
• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Job description

Paradies Lagardère is seeking a Zone Manager – Retail to lead sales, service, and store operations at the Location. You will coach associates, ensure merchandising standards, and supervise during assigned shifts to deliver First Class Service.

The role requires strong leadership, ability to open/close stores, manage inventory, and respond to IT issues promptly while maintaining a safe, compliant workplace.