Shift Supervisor & Customer Experience Lead

Paradies Lagardère; Alcoa (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to lead retail operations and deliver First Class Service at our location. You will coach associates, maintain merchandising standards, and supervise daily shifts to optimize sales and customer experience.

The role focuses on service, operations, and people leadership within the airport retail setting. Full-time employment with responsibilities across opening, closing, and inventory processes.

Qualifications

• Experience in retail or related environments is preferred.
• Ability to train and coach associates.
• Strong time-management and organizational skills.

Responsibilities

• Lead store operations and ensure service standards.
• Open/close stores and manage merchandise replenishment.
• Coordinate team resources to maximize sales and service.
• Resolve escalated customer inquiries and queries.
• Maintain store safety and conduct inventories.
• Direct supervision as Manager on Duty.
• Address performance issues with leadership.

Skills

Customer service

Leadership

Cash handling

Loss prevention

Merchandising

Communication

Team coaching

Problem solving

Education

High school diploma

Tools

POS system

Inventory software

IT troubleshooting

Job description

Paradies Lagardère is seeking a Zone Manager to lead retail operations and deliver First Class Service at our location. You will coach associates, maintain merchandising standards, and supervise daily shifts to optimize sales and customer experience.

The role focuses on service, operations, and people leadership within the airport retail setting. Full-time employment with responsibilities across opening, closing, and inventory processes.