Store Team Leader & Training Coach

Goodwill of North Georgia; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill of North Georgia is seeking a Store Supervisor to oversee daily operations, coach staff, and ensure excellent customer service across the shift. The role includes opening/closing responsibilities, enforcing SOPs, and maintaining store appearance in a fast-paced retail environment.

The ideal candidate will have retail leadership experience, strong English communication, forklift certification, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 2-3 years of retail experience.
• Associates degree or related coursework preferred.
• Excellent oral and written communication in English; bilingual a plus.
• Forklift certification required.
• Proficient in Microsoft Office.
• Must start employment in acceptable safety work shoes.
• Able to adapt to growth and changing environment within the Agency.

Responsibilities

• Supervise all store personnel during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with agency policies and Donated Goods Retail SOPs and the agency’s safety and security policies and procedures.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/customers; create a customer service standard by ensuring customer needs are met and service is efficient and effective.
• Assist and resolve any complaints and communicate complaints and issues to management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory as needed or required.
• Perform other duties as assigned by management.

Skills

Retail management experience

English communication

Forklift certification

Microsoft Office

Customer service

Team leadership

Adaptability

Education

High School Diploma or GED

Associates Degree or related retail management coursework

Tools

Microsoft Office

Job description

Goodwill of North Georgia is seeking a Store Supervisor to oversee daily operations, coach staff, and ensure excellent customer service across the shift. The role includes opening/closing responsibilities, enforcing SOPs, and maintaining store appearance in a fast-paced retail environment.

The ideal candidate will have retail leadership experience, strong English communication, forklift certification, and proficiency with Microsoft Office.